Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Work Request Categories not showing up in Create Request UI

in Maintenance 1 comment

Summary:

We have created certain categories for work requests created in Help Desk.

The Categories have been created in Manage Categories for Internal Help Desk Requests task.


Yet the the Category field in Work Request UI is empty.

Is there any configuration missing?



Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

23D

Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!