What's new in Customer Journeys?

Connect and learn more! ×
Remove all recipients when replying to SR Message — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Remove all recipients when replying to SR Message

Received Response


When replying to a message in Redwood Service, all cc'd contacts are automatically added as recipients on Reply. Is there an easier way to remove all recipients aside from removing them one by one? Perhaps different reply options? Reply, Reply All, Remove all Recipients?

When we forward the email internally, users have to manually remove the recipients manually to forward internally. Our customer emails typically have several CC'd Contacts, so this is time consuming.

Content (please ensure you mask any confidential information):

Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!