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Remove all recipients when replying to SR Message

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Summary:

When replying to a message in Redwood Service, all cc'd contacts are automatically added as recipients on Reply. Is there an easier way to remove all recipients aside from removing them one by one? Perhaps different reply options? Reply, Reply All, Remove all Recipients?

When we forward the email internally, users have to manually remove the recipients manually to forward internally. Our customer emails typically have several CC'd Contacts, so this is time consuming.

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23D

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