Custom message in Chat
I need put the number to incident when the chat is opened to Customer.
Data Messages: key -> CHAT_GREETING_MSG.
Default text: Hy, my name is <agent_login>. Can I help you?
I need: Hy, my name is <agent_login>. The number to your Incident is <?> (what's the parameter I need use?)
Attachment, an example of what I need.