Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Custom message in Chat

edited Jul 13, 2015 6:29PM in Communication Channels 8 comments

Content

Hi all!

I need put the number to incident when the chat is opened to Customer.

Data Messages: key -> CHAT_GREETING_MSG.

Default text: Hy, my name is <agent_login>. Can I help you?

I need: Hy, my name is <agent_login>. The number to your Incident is <?> (what's the parameter I need use?)

Attachment, an example of what I need.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!