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Custom message in Chat

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edited Jul 13, 2015 6:29PM in Communication Channels 8 comments

Content

Hi all!

I need put the number to incident when the chat is opened to Customer.

Data Messages: key -> CHAT_GREETING_MSG.

Default text: Hy, my name is <agent_login>. Can I help you?

I need: Hy, my name is <agent_login>. The number to your Incident is <?> (what's the parameter I need use?)

Attachment, an example of what I need.

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