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Help Desk Bulk Load KB Content — Cloud Customer Connect
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Help Desk Bulk Load KB Content

Received Response


We are in the final stages of implementation phase one of Oracle Fusion HCM. For our Help desk module we are wanting to create a library of Knowledge. To do so, we have to upload knowledge articles, I believe Oracle calls these questions and answers.

There is not much in terms of help on the Oracle support pages or from my implementer. I have found an article that allows for content creation using JSON put request. However I am not finding information about the end point, how request ID's are generated.

Overall, I am not finding the resources to accomplish the bulk load of Content.

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