How to change the GL Account Number for Unassigned Receipts? — Cloud Customer Connect
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How to change the GL Account Number for Unassigned Receipts?

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Hello,

We have an issue with the Oracle setup within AR/Cash Receipts that I’m hoping someone can help with.

The issue is related to unapplied cash receipts (for example, a customer over-pays or pays ahead, which happens fairly often with our rental customers, so there is not an open invoice to apply the payment against).  

Currently our system was set up to use the remittance cash GL as the account where unapplied cash gets recorded. However, we need to update that account to a different account - one that we call deferred revenue suspense account. 

Could someone please advise where I can change the account set up to the correct account number for where unapplied cash gets recorded?

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