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Next Gen HR Help Desk Ticket Creation Through Email Not Working

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Summary:

We are implementing NextGen HR Help desk and enabled profile options to create ticket through email but while testing I have noticed tickets are created for Classic version of Help Desk (Service -> Service Request ) and not for Next Gen Help Desk ( Help Desk -> ).

From Offering: Service -> Opt In Features -> Communication Channel -> Email communications is unchecked but still Service requests are getting created through email for Classic and not for Redwood HR Help Desk.

Any help would be appreciated.

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