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Welcome email not getting triggered to pending workers

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edited Jan 22, 2024 6:59PM in Journeys 5 comments

Summary:

Welcome email is not getting triggered to pending workers to access the application to complete the pre boarding process.

Note that the email address is personal id as it still a pending worker at this state.

Content (please ensure you mask any confidential information):

I have enabled all the template under user categories (security console), enabled the profile options to 'Y' for both the below:

ORA_PER_CHECKLIST_NOTIFY_HOME_EMAIL

ORA_PER_USER_ACCOUNT_NOTIFY_HOME_EMAIL.

Did I miss anything else?

Version (include the version you are using, if applicable):

23D

Code Snippet (add any code snippets that support your topic, if applicable):

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