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Can't access my account. Oracle Mobile Authenticator

Summary:

Hi

I have been a Free Tier user. Recently I had to factory reset my phone and lost the access to the Oracle Mobile Authenticator app and now I can't find a way to access my account to reset OMA. I've tried to contact support and got no answer and I need it ASAP. Is there any chance I will be able to access my account back? My username is juanhiguita@seti.com.co Thanks for your help.

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