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Limit Queue Option Visibility — Cloud Customer Connect
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Limit Queue Option Visibility



Is it possible to limit the queues that can be seen by an agent?

Content (please ensure you mask any confidential information):

We would like to know if you can limit the visibility of the queue.

An scenario for this would be: Employee A is an agent of Benefits Queue, he would like to reassign the ticket to Compensation Queue.

When Employee A clicks the drop-down he will only be able to see Compensation Queue. Employee A can only see Compensation Queue and Benefits Queue but he will not be able to see the other queues like Learning Queue, Performance Queue, and others, just those 2 queues.

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