OCI Operating System Management Service(OSMS) Information Required to Troubleshoot Issues

Applies To: 

Operating System Management Service(OSMS)   

 

Goal: 

This article will guide you on gathering the information needed by Oracle Support to troubleshoot OSMS related issues. 

 

Solution: 

Please provide the following information: 

• Detailed summary of the issue, including answers to the following questions: 
• What is the tenancy OCID? 
• Is this the first time you have used the service? 
• Are you having issues in a specific region or across the tenancy? 
• Is this related to a single instance or multiple instances?  
  • What OS/OSs is/are the managed instance(s) running?  
    • Platform, Marketplace, or custom image? 
• What are the instance OCID(s) and compartment OCID(s)?