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Request Information in email, routes back to the same person for information who initiates it

Received Response


Hi Team,

Upon creating dispute, we have the following in our workflow. But we encounter issue when we try to respond back over email notification for Request Info option.

Collector raises the dispute--> Approver 1 rejects it-->Dispute is back to collector to approve/reject/request information

Collector clicks on request info from mailbox, but we see that email is going back to the person/collector who is requesting more information rather than to the person who rejected the dispute previously, expectation is the request information should be going to Approver 1 based on the details requested by collector.

Could you please let us know what should be done in this case, so that the previous approver receives the email notification upon Request Info

Howdy, Stranger!

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