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Status of appointments not syncing with outlook plugin

Accepted answer
edited Jan 23, 2024 10:19PM in Sales 1 comment


My client is seeking clarification on the feasibility of synchronizing the cancel button in Outlook with the status of appointments in CX Sales. Currently, when users utilize the cancel button in Outlook, the cancellation information fails to synchronize with the corresponding appointment created by the CRM Outlook App.

Content (please ensure you mask any confidential information):

Outlook cancel button

CRM Outlook app

Version (include the version you are using, if applicable):

Oracle Fusion Cloud Applications

23D (

Code Snippet (add any code snippets that support your topic, if applicable):

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