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Oracle Authenticator mobile lost | Disable 2FA | MFA | MFA Bug

edited Feb 18, 2024 2:41AM in OCI - General 13 comments

Hi Team,

I am currently using the free tier Oracle Autonomous Database. Unfortunately, my phone was lost recently, and the MFA and two-way authentication were configured on that device. With my new phone, I am unable to log in, as it is prompting me for a code. Additionally, I am having trouble re-configuring the MFA, and I am unable to obtain the Bypass Code.

Could you please assist me in re-setting up MFA and 2FA or guide me on how to disable MFA?

I cleared the cache and tried, but it is still not working. When attempting to access the URL

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