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Chat Availability on CP

Accepted answer
edited Nov 11, 2015 4:20PM in Communication Channels 4 comments


I wanted to see if anyone else has put together a process to measure chat availability on the portal. At a basic level we want to understand how often the portal shows OPEN and how often it shows CLOSED. We currently require at least 1 agent to be available for the portal to show OPEN.

Appreciate the input!

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