Wait for reply from OTM state not respected when sending sales orders with multiple lines
Summary:
The problem that the business is facing is that for orders that must integrate with OTM the state Wait for Reply from OTM not respected when sending sales orders with multiple lines, changing from the state "Awaiting Transportation Planning Response" to "Awaiting shipping" without receiving the "accepted" response after the planification in OTM.
Please see the doc for details of the configuration in OM and the integrations.
How can we ensure that the lines remain in "Awaiting Transportation Planning Response" until the order is planned in OTM and the response is received through integration and the order goes to the state "Transportation Planning Request Accepted”?
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