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Getting Disconnected while active on a chat

Accepted answer
edited Nov 11, 2015 9:08PM in Communication Channels 4 comments


Does anyone else experience their agents getting disconnected, often when actively in the middle of a RightNow chat?  The agents will notice the 3 Green connection bars begin to show yellow or red, and then the system will make them Unavailable and log them out.

I can see this on the Agent Events report as Absent.

This happens several times a day. We are new to OSC RightNow and have had this happening since we first went live a few months ago.  Oracle Support has not yet been able to help us.  We have followed the workstation and environment directions without success.

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