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Syndicated Proactive Chat widget on mobile

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edited Nov 18, 2015 3:13PM in Communication Channels 1 comment

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Hi,



Apologies to duplicate my post from the developer forum (https://cloudcustomerconnect.oracle.com/posts/9b054f41ff), but may be some masterminds in the user forum can give us some ideas:



 



We are using syndicated conditional chat widget and syndicated proactive chat widgets with the Engagement Engine on our desktop site. However, on mobile browser we haven't managed to started with proactive chats. This is mainly due to as the desktop widget does not work nicely on mobile.



What we would like have a separate mobile proactive mobile widget which



  • renders nicely for mobile users and
  • open on the same browser page instead of opening a new browser page.
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