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Clarifications required to help in implementation of Benefits Life Events Journeys — Cloud Customer Connect
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Clarifications required to help in implementation of Benefits Life Events Journeys

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edited Jan 31, 2024 8:22PM in Journeys 2 comments

Summary:

1) If External url is configured at Task (with Deep link)--> The web page is not redirecting back to the Journeys redwood page.

This seems to be seeded functionality? Is there any way we can come back to Journeys Task through which the url link was launched?

Scenario:- If Employee uses Application Task type Report a Life Event to go to respective application page, reports the Life Event and then proceed forward to Add/modify dependent contacts and update enrollments but before final submission due to any reason comes back to the Journeys Task. For such cases, we want to incorporate deep link to Before You Enroll page by using External URL under Advanced task option for the same Task, so that Employee does not resume activity at report the Life event stage which was already done. So, basically single Task would have Application Task for Report a

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