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How to populate the Chat fields based on an Incident

edited Nov 26, 2015 2:10AM in Communication Channels 2 comments

Content

Hi all,

I need to populate the chat fields based on an incident.

I know that I can pass the i_id to the chat_landing URL somehow and the chat will be associated to the contact of the related incident, as well as the other fields will be set accordingly.

How can i accomplish this ?

Thank you.

Best regards,

Mattia

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