Engagement Engine & chat : get data at the end of the chat
A customer asks how he can evaluate the impact of the chat on his sales process.
He wants to get :
- the cart amount before the chat starts
- the cart amount when the chat ends
The cart amount value is managed on the customer website.
We use Engagement Engine : the first value is easy to get.
For the second value do you think it is possible ?
To get the amount when the chat ends we were thinking of using the "postMessage" HTML 5 browser capabilities to transmit the value between the website and the chat popup.