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Engagement Engine & chat : get data at the end of the chat

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edited Nov 28, 2015 6:05PM in Communication Channels 2 comments

Content

A customer asks how he can evaluate the impact of the chat on his sales process.

He wants to get :

- the cart amount before the chat starts

- the cart amount when the chat ends

The cart amount value is managed on the customer website.

We use Engagement Engine : the first value is easy to get.

For the second value do you think it is possible ?

To get the amount when the chat ends we were thinking of using the "postMessage" HTML 5 browser capabilities to transmit the value between the website and the chat popup.

But even if it works, is it possible to push this information "somewhere" (using JavaScript) on the server to retrieve it inside the incident created after the chat conclusion ?

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