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How to add a saved search view to My Help (employee view) - Next Gen

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Summary:

We have a requirement to hide the help desk requests that are created using OIA forms from employee view, until relevant Subject, category, queue, status, severity, etc are added to the help desk request. The saved searches that we are setting for roles in Agent view does not seem to have any effect on the My Help - employee view. Can this be accomplished?

Content (please ensure you mask any confidential information):

I tried to add this saved search, but it has no effect on the My Help page.


Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

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