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Chat Transcript retain policy / Chat Transcript report

edited Jan 18, 2016 9:19AM in Communication Channels 3 comments

Content

Hi Community,

Does anybody know how long the chat transcripts are retained in Oracle Service Cloud? As long as there is an active subscription? In some industries it is a regulatory requirement to keep the chat transcripts available for 20 years.

Are there any out-of-the-box reports available to extract and archive locally the chat transcripts (e.g. on a quarter basis, or bi-yearly)?

Thank you very much

Version

Service Cloud Nov 15
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