Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Chat Transcript retain policy / Chat Transcript report — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Chat Transcript retain policy / Chat Transcript report

Accepted answer
11
Views
3
Comments
edited Jan 18, 2016 9:19AM in Communication Channels 3 comments

Content

Hi Community,

Does anybody know how long the chat transcripts are retained in Oracle Service Cloud? As long as there is an active subscription? In some industries it is a regulatory requirement to keep the chat transcripts available for 20 years.

Are there any out-of-the-box reports available to extract and archive locally the chat transcripts (e.g. on a quarter basis, or bi-yearly)?

Thank you very much

Version

Service Cloud Nov 15

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!