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Chat Transcript retain policy / Chat Transcript report

Accepted answer
edited Jan 18, 2016 9:19AM in Communication Channels 3 comments


Hi Community,

Does anybody know how long the chat transcripts are retained in Oracle Service Cloud? As long as there is an active subscription? In some industries it is a regulatory requirement to keep the chat transcripts available for 20 years.

Are there any out-of-the-box reports available to extract and archive locally the chat transcripts (e.g. on a quarter basis, or bi-yearly)?

Thank you very much


Service Cloud Nov 15

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