What's new in Customer Journeys?

Connect and learn more! ×
Retro entry is not working — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Retro entry is not working

Received Response
23
Views
2
Comments
edited Feb 6, 2024 8:18AM in Payroll and Global Payroll Interface (GPI) 2 comments

Summary:

Retroactive pay is not working when updating the Contract

Content (please ensure you mask any confidential information):

We updated the seeded retro event group by adding the below:


we have 1 element, reading the amount from the contract screen (Contract DFF) then pay it, we have calculated the payroll for Dec2023, and Jan24, then updated the contract DFF and provided an amount in the Contract DFF. Then we run the "Recalculate Payroll for Retroactive changes" process but there the retro element is not be created in this case which is not expected.


Can someone advise what could be the reason.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!