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Customizing Chat Greeting

Accepted answer
edited Feb 9, 2016 10:53PM in Communication Channels 3 comments


Hi Everyone,

I am attempting to customize our Chat Greeting to include the text that the customer types in on the Launch URL.

At this time, <agent_login> fills in our agent's name. 

However, I have tried <chats.question>, <chat.question>, and <incident.subject>, and it is not filling in the "Question" on the customer side chat window.

Can anyone assist with this and let me know what I'm doing wrong. Thanks in advance for your assistance!

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