Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Customizing Chat Greeting

edited Feb 9, 2016 10:53PM in Communication Channels 3 comments

Content

Hi Everyone,

I am attempting to customize our Chat Greeting to include the text that the customer types in on the Launch URL.

At this time, <agent_login> fills in our agent's name. 

However, I have tried <chats.question>, <chat.question>, and <incident.subject>, and it is not filling in the "Question" on the customer side chat window.

Can anyone assist with this and let me know what I'm doing wrong. Thanks in advance for your assistance!

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!