Unresolved intent

Summary:

I have created a bot for dealing with HR enquiries, and within the configuration, I have any unresolved intents going to a specific flow for dealing with them. However, when I test my bot in the preview window, it matches the unresolved intent to a state for dealing with an intent match between 45% and 69%, which offers the top 3 intent matches in the form of buttons plus a 'something else` button. The reason I believe it is doing this is because the intent match for the utterance is coming back to 56%, which should not be the case