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Oracle table information for the help desk module

in Help Desk 1 comment

Hi,

we would have some questions regarding Oracle tables related to HR Help Desk data. Is it possible to extract this information?

Which employees did a search on HR For You - We found the detail of the questions but could not find the id_person who asked the question.

What were the top 5 search results proposed to the employee. As above, we have the search but could not find the cross-section of individual results but only the total number of responses that appeared in the system.


Is there a way to see all transfers of a SR to SME or Users to understand the time spent in the WATING state (in the case of forwarding to the user)?

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