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Use of Tech GPS location with real-time traffic

in Field Service 2 comments

Summary:

Is resource GPS location used as starting point of travel with real-time traffic estimates after route has been activated?

Content (please ensure you mask any confidential information):

Hi - question re: travel estimates with real-time traffic: Let's assume that real-time traffic is enabled, and technician's mobile device has provided tech location coordinates to OFS. Technician has starting location specified in OFS with address & coordinates. Technician activates route, travels to office and starts/completes a meeting activity which has no address or coordinates, and the next activity is a customer activity with address and coordinates. Upon completion of meeting activity, travel estimate to customer location should be updated with real-time traffic estimate. What does OFS consider as starting point of travel in this case: technician's current location based on

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