Service(Subscription) start date override based on hardware shipment date using OM to SM Integration
Summary:
Hi Team,
We have a requirement to align subscription (Service start date) based on hardware shipment date and some other attributes from the corresponding order.
Below mentioned are some of the rules to derive Service (Subscription) Start Date
- If service start date is in the future, then continue to use the service start date as the date specified on the sales order line.
- If service start date is in the past, then use hardware shipment date.
- For add on services (service parts where customer buys additional years), use service start date as “hardware shipment date + standard warranty duration+1”
Please share the relevant documents/details, if anyone has already worked on the similar requirement.
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