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Video Chat - Browser Compatibility

Accepted answer
edited Apr 20, 2016 2:11PM in Communication Channels 2 comments


Need some help from service cloud experts on this forum.

We are trying to test Video Chat by using an an opensource WebRTC framework. However when trying to launch Video Chat in IE (browser control from agent chat window or as a pop-up), it doesnt work. It only works Chrome and Firefox if launched on a separate browser.

What are the list of officially supported browsers for Oracle Service Cloud?

Has anyone tried testing video chat with Oracle Service Cloud. I understand that IE has some limitations w.r.t. Voice and Video. At the same time i know that some oracle partners have solutions for video chat. Do they also require to use other browsers like Chrome or are there any options to make this work from IE?

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