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No results using subject area Help Desk - HR Service Request Lifecycle

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I'm trying to create an analysis using  Help Desk - HR Service Request Lifecycle. In particular I need to see the data such as "Previous assignee resource id" or "previous status type" but anytime I open the results, it give me error or no result. even if I try to open one by one the criteria. Audit History is activated and process Execute Incremental Load of SR Audit Data for Reporting runned.

We implemented Redwood Help Desk.

Do you know if any previledge/role need?

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Help Desk Redwood

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