Issue with Ship-to Address Defaulting in AR Invoice Creation
Summary:
Currently, we have multiple ship-to sites for many customers, with different ship-to addresses for each site. When creating an AR Invoice, after selecting the Ship-to Customer Name and Site name, the system does not default to the Ship-to address related to the selected Ship-site. Instead, it displays all Ship-to addresses available for that specific Customer Account in the list of values (LOV). Consequently, users need to be extra careful while selecting the ship-to address, as choosing the wrong one can lead to incorrect tax calculations.
For better understanding I will explain along with screenshots.
I have created a transaction, and at the line level, I've selected the customer and customer site, as shown in the screenshot below.