You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Tell the client when there is no agent available on the chat cue

Accepted answer
7
Views
1
Comments
edited May 13, 2016 7:19PM in Communication Channels 1 comment

Content

Is there a way to change the chat waiting message to tell the client when there is no agent available on the chat cue to answer him? I would like to show the call center phone number when this happens.

I tried to modify the ChatQueueWaitTime widget but I could't get the number of agents on the cue to treat the chat waiting message output.

Is this the best way to accomplish this? Is there an easier way?

Thanks in advance.

Version

Customer Portal

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!