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Tell the client when there is no agent available on the chat cue

Accepted answer
edited May 13, 2016 7:19PM in Communication Channels 1 comment


Is there a way to change the chat waiting message to tell the client when there is no agent available on the chat cue to answer him? I would like to show the call center phone number when this happens.

I tried to modify the ChatQueueWaitTime widget but I could't get the number of agents on the cue to treat the chat waiting message output.

Is this the best way to accomplish this? Is there an easier way?

Thanks in advance.


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