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credit case folder not showing refreshed amounts

in Receivables & Collections 4 comments

HI all. When a credit case folder is created, data points would have current values like current receivables balances etc. With time, these values may change and those latest values need to be reflected back in this case folder. But, even after submitting the program 'Process Receivables Transactions for Customer Account Summaries' as per note 2332137.1, balances don't get refreshed. Please suggest if there are any other pre-requisites for this.

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