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Exclude migrated Invoice copies from Dunning letters

Received Response


Hi Team,

We have a requirement where in invoices created and distributed to customers in Fusion, should attach a copy of invoice in dunning letters which can be achieved through the seeded functionality.

However, we are using Bill Management portal for our customers to make payments. Pre-requisite for invoices to be available in Bill Management is those invoices must be printed. We are migrating open invoices via data migration and we had to print these invoices (but not send to customers we will take care of it via bursting) for it to be made available in Bill Management.

Now the issue, is if we print the migrated invoices, it attaches a copy at invoice level, and those invoices are over due dunning letter will include these invoices along with the copy of invoice which got printed in Fusion. We dont want to send the invoice copies via dunning letters for migrated invoices as it will cause issue to the customers as these customers would have received the invoice copy from source system and now the template is different in Fusion.

Howdy, Stranger!

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