Issue with EE - Syndicated Proactive Chat Widget, chats not routing to the right queue.
Content
Requirement :
When customer initiates a Proactive Chat, the Chat should route to the queue based on the interface, language and Country values selected from the Chat Launch form.
Setup Details:
I have the the javascript (for ATG and Page Peek) and DIV element for the Proactive Chat in my HTML file.
Code :
<script type="text/javascript" src="//static.atgsvcs.com/js/atgsvcs.js"></script><script type="text/javascript">
ATGSvcs.setEEID('200106303424');
ATGSvcs.ESTARA_HOST = 'as00.estara.com';
(function() { // Enable EE driven widgets
var l = 'sc-oal-en-sso.custhelp.com',d=document,ss='script',s=d.getElementsByTagName(ss)[0];
function r(u) {
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