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Issue with EE - Syndicated Proactive Chat Widget, chats not routing to the right queue.

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edited Jun 2, 2016 6:35AM in Communication Channels 7 comments

Content

Requirement :

When customer initiates a Proactive Chat, the Chat should route to the queue based on the interface, language and Country values selected from the Chat Launch form.

Setup Details:

I have the the javascript (for ATG and Page Peek) and DIV element for the Proactive Chat in my HTML file.

    Code :
    <script type="text/javascript" src="//static.atgsvcs.com/js/atgsvcs.js"></script><script type="text/javascript">
          ATGSvcs.setEEID('200106303424');
          ATGSvcs.ESTARA_HOST = 'as00.estara.com';
          (function() { // Enable EE driven widgets
            var l = 'sc-oal-en-sso.custhelp.com',d=document,ss='script',s=d.getElementsByTagName(ss)[0];
            function r(u) {

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