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Engagement Engine - To capture the Web Page Title

Accepted answer
edited Jun 6, 2016 6:45AM in Communication Channels 5 comments


Requirement : I need to capture the Web Page Title through Engagement Engine.

I have setup a Rule within the Engagement Engine Editor to Populate the Custom Data Field from Page Element.

Issue : When Chat is initiated and Agent accepts the chat. I do not see the Custom Data Field to be populated in the Chat Workspace. It is null.

Any suggestions why this is not working and how to resolve the issue.

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