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Object Workflow Email - To Send to Emp upon Creation

edited Feb 29, 2024 12:28PM in Help Desk 2 comments

Summary:

In Redwood HD we're trying to configure an object workflow email to send upon a request being created, but we only want this to send when an employee creates the request, not when an agents creates.

Content (please ensure you mask any confidential information):

Employees will complete the delivered Category field, whereas agents wont, so we've tried to use this as the trigger.

We've tried to achieve this with various scripts / execution scheduled / both event points, but all of them still seem to send the email when the requests is created by the agent too.

Scripts we've tried -

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