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Enablement URLs for sterling background checks NOT getting autopopulated in the enablement task.

Received Response


The provisioning folder provided by Sterling has been uploaded but when trying to import the folder , we are getting a warning /the process is getting paused. saying User action required. Request 184,391 was paused at the business object Partner Service provisioning .See object details: Paused by user. Waiting for user to manually check or perform a task before resuming the process.

Without doing any manual intervention , we resume the process which gets completed. We go to provisioning task , key in teh sterling keys , user account . Go to enablement task : no URL gets autopopulated.

We have reached out to Sterling and they are not sure what could go wrong.

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