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Enablement URLs for sterling background checks NOT getting autopopulated in the enablement task.

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Summary:

The provisioning folder provided by Sterling has been uploaded but when trying to import the folder , we are getting a warning /the process is getting paused. saying User action required. Request 184,391 was paused at the business object Partner Service provisioning .See object details: Paused by user. Waiting for user to manually check or perform a task before resuming the process.

Without doing any manual intervention , we resume the process which gets completed. We go to provisioning task , key in teh sterling keys , user account . Go to enablement task : no URL gets autopopulated.

We have reached out to Sterling and they are not sure what could go wrong.

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