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proactively chatting with a specific customer. — Cloud Customer Connect
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proactively chatting with a specific customer.

Accepted answer
edited Jun 22, 2016 10:00PM in Communication Channels 2 comments


My customer previously used Live Person for "proactive" chat on their external websites.
They miss the ability to see parameters about specific end users visiting the site (ip address, browser etc) and then pick a specific external user on an external page and send that specific user a chat invitation "proactively".  Can we mimic that functionality in Service Cloud proactive chat?



Service Cloud February 2016 SYndicated Conditional and Proactive Chat

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