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Helpdesk Service Request Access based on Business unit

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Summary:


Content (please ensure you mask any confidential information):

We have requirement to add restriction on ‘Service request view’ by Helpdesk Agents.

For example, if Agent is in Business Unit ‘A’ and he is able to see Service Request list(Agent is Primary point of contact ) from Business unit A.

once he/ She global transferred to BU ‘B’ then agent shouldn’t be able to view Service request from BU ‘A’ which they were having access previously.

Please let us know if you have any thoughts with this requirement.

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