Price Freeze, cand edit the order lines price or amount

Summary:

When the sales order is created from CPQ (Converting Quote to Sales Order), the prices are in freeze mode, and no pricing strategy is defaulted in the system. Therefore, the customer is unable to edit the order. The customer is requesting the ability to modify the order price or quantity. Even when reducing the quantity, the line amount remains the same. The only available option is to cancel the order, create a quote from CPQ o, and then resubmit the order."

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