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Modifying the Appearance of a Private Message in Chat

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edited Jul 7, 2016 10:07PM in Communication Channels 1 comment

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Can the appearance of a Private Message in a chat session be modified to make it stand out more so that the Agent does not mistake the private message as a comment by the customer/end user? (such as coloring the whole private message box in red fill)

 

To monitor a chat session

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