Learn about Redwood and be one of the first to join the conversation

Visit Redwood Community
Track Chat request when Agents are not available — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Track Chat request when Agents are not available

Accepted answer
8
Views
4
Comments
edited Jul 18, 2016 10:54PM in Communication Channels 4 comments

Content

Anyone have a solution to track when chats are requested but the server doesn't put the chat into the queue because there are no session?   It would be nice if a chat record was created and there was a termination event that capture that transaction.    There are a few termination transactions that are named in this manner but they capture different information. 

I know we could do it with a webpage tracker but would like it in the chat reports. 

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!