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Track Chat request when Agents are not available

edited Jul 18, 2016 10:54PM in Communication Channels 4 comments

Content

Anyone have a solution to track when chats are requested but the server doesn't put the chat into the queue because there are no session?   It would be nice if a chat record was created and there was a termination event that capture that transaction.    There are a few termination transactions that are named in this manner but they capture different information. 

I know we could do it with a webpage tracker but would like it in the chat reports. 

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