Track Chat request when Agents are not available
Anyone have a solution to track when chats are requested but the server doesn't put the chat into the queue because there are no session? It would be nice if a chat record was created and there was a termination event that capture that transaction. There are a few termination transactions that are named in this manner but they capture different information.
I know we could do it with a webpage tracker but would like it in the chat reports.