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Candidate type/Offer action mismatch - Not available in Onboarding

edited Mar 18, 2024 7:12AM in Journeys 2 comments

Summary:

When the field "Candidate Type When Applying" (i.e. External) is different from the "Action" field (i.e. "Add Employee Work Relationship to CWK") in the Offer, the candidate does not show up in the Onboarding tile, is this normal system behavior? 

What is the appropriate action to take to rectify it to get the candidate to show up in Onboarding?

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

24A

Code Snippet (add any code snippets that support your topic, if applicable):

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