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The syndicated Conditional Chat link doesn’t appear if the chat form is opened consecutively more t. — Cloud Customer Connect
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The syndicated Conditional Chat link doesn’t appear if the chat form is opened consecutively more t.

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edited Jul 20, 2016 2:07PM in Communication Channels 3 comments

Content

The syndicated Conditional Chat link doesn’t appear if the chat form is opened consecutively more that 4-5 times.

We are using Engagement Engine to render the syndicated Conditional Chat link on our external website. We have always observed the chat link doesn’t appear if the chat form is opened consecutively more that 4-5 times.

After clearing browser cookies, the chat link appears again.

Why we are experiencing this behavior and How to fix this?

Version

Oracle Service Cloud May 2016 SP1

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