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After the mfa is disabled, the administrator cannot log in

Accepted answer

Talented and enthusiastic friends:

I made a mistake using Oracle Cloud,I disabled MFA after logging in with administrator rights.

I logged into Oracle Cloud again using an administrator account,webpage shows:

I tried to send an email and got the reply: I need contact online customer service.

Now I only have the administrator account password saved, and I also know the tenant information, which does not meet the requirements for resetting the MFA.

The authenticator on your phone still works.

I also try to use other ways.

Without this Support Identifier, the sr cannot be created.

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