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Synidated Condition Chat Link to appear in translated text via Engagement Engine

Accepted answer
edited Jul 25, 2016 10:22AM in Communication Channels 4 comments


We are implementing our Syndicated Conditional Chat Link via Engagement Engine in 13 different Languages.

I have setup a single rule in EE for the SCCL and set a custom default Message label (attached image) .

The issue is that when the external page renders in different language, the Chat Link always appears in English Language, though clicking the link opens the chat form in the right language.

If I remove the setting from EE rule, then the chat link appears in the translated text picking the text that is defaulted in the syndicated_widgets/standard/ConditionalChatLink (accessed via site administration).

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