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Receivable Refund without customer registered in Oracle

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Hi,

We have one requirement in current project like where the Refunds are received from mobile customers, but those customers are not registered in Oracle, so if the receipts are imported using Lockbox or manual creation then the receipts status showing as "Un Identified", because there is no customer available in oracle receipts and "Un Identified." receipts are "Refund" option is grayed out.

So, can you please advise how to make these Refunds from Oracle cloud receivables without customer Information registered in Oracle.

Note: Refund information we will receive from third party tool.


Thanks,

Koteshwar

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