Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Incoming chat assignment control reports

edited Aug 9, 2016 10:05PM in Communication Channels 1 comment

Content

We are looking to set the maximum number of chat sessions an agent can take to 2.  However, we had previously checked off the setting in the profile that has allowed agents to update their max sessions, and many have lowered it to one.

Is there a report that can show me what individuals have selected as their max chat value? 

Example:

Robert -2 chats

Sally- 2 chats

Mike -1 chat

Jessica - 2 chats.

  • Is there a report we can run to determine the incoming chat assigned control field with value by agent?
  • Is there a way that we (as an admin) can update the user profiles?
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!