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Incoming chat assignment control reports — Cloud Customer Connect
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Incoming chat assignment control reports

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edited Aug 9, 2016 10:05PM in Communication Channels 1 comment

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We are looking to set the maximum number of chat sessions an agent can take to 2.  However, we had previously checked off the setting in the profile that has allowed agents to update their max sessions, and many have lowered it to one.

Is there a report that can show me what individuals have selected as their max chat value? 

Example:

Robert -2 chats

Sally- 2 chats

Mike -1 chat

Jessica - 2 chats.

  • Is there a report we can run to determine the incoming chat assigned control field with value by agent?
  • Is there a way that we (as an admin) can update the user profiles?

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