Incoming chat assignment control reports
We are looking to set the maximum number of chat sessions an agent can take to 2. However, we had previously checked off the setting in the profile that has allowed agents to update their max sessions, and many have lowered it to one.
Is there a report that can show me what individuals have selected as their max chat value?
Robert -2 chats
Sally- 2 chats
Mike -1 chat
Jessica - 2 chats.
- Is there a report we can run to determine the incoming chat assigned control field with value by agent?
- Is there a way that we (as an admin) can update the user profiles?