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Invite Agent Action missing

Summary:

We are noticing that the invite agent option is no longer visible in a couple of our instances. I am not sure why. The option isn't there at all, not even greyed out. Any advice?

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

23D

Code Snippet (add any code snippets that support your topic, if applicable):

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